Intercontinental Chicago Magnificent Mile By Ihg Hotel

Had a top-notch executive king room, which allowed us to enjoy splendid view of downtown.

The property was magnificent with very, very nice staff from check in to the doorman, I really enjoyed the stay. My classic room was carpeted, spotless. The bed was exceptionally comfortable and the balcony had perfect views of both the lake and river. Location: the hotel was close to the river, the suburbs, and Navy Pier, Millennium Park, the Art Institute, Chicago Theater, shopping, and restaurants.

The location and the qualified staff

Jonathan Roby - one of the people at the front desk - was incredibly helpful. He recommended three separate restaurants to us that were all excellent. He clearly has exceptional knowledge of Chicago and is very professional.

There was some kind of large group at the hotel consisting of very young people (high school and/or college students). They were congregating in the lobby and in front of the hotel and really blocked the flow of people. The hotel could have done a better job of moving these large groups of people to different locations.

The views from our room were fine, while the lobby lacked sufficient seating.

Location is great

$17 per device for wifi is totally unacceptable. I felt this hotel wanted to extract extras at every opportunity. Will never stay again.

The pool.

Nickel and dimed with fee after fee. Took too long to get us checked in to our room. Room we ended up with was small and cramped.

explore chicago easily with a fine park and landmark views

It's perfect for anyone who loves urban walking tours and discovering landmarks with convenience at every turn.

Great location near to shopping mile and pick up points for city sights bus

great staff but needs sharper attention to detail

The staff at reception were helpful and attentive especially Mark and Sian who made our check-in smooth and pleasant. The breakfast was great with a variety of dishes that were well-prepared and delicious.

The room was spacious and comfortable but I noticed some wear and tear that could be addressed.

Very late in checking us in - three hours past check in time. Mistake on my invoice which took 20 minutes to rectify. Otherwise, very comfortable and good value for the money, in Chicago.

No place to sit in the lobby.

The location was fabulous for our on-foot weekend experience. My 16 year old daughter and I chose Chicago for a birthday fun/shopping weekend. Something from Starbucks began our morning journey as it was located right in the lobby of hotel. Great coffee, Fresh pastry, quick service with a smile. Yay! The service and staff at the Intercontinental were awesomely friendly and simply were genuine and very helpful. Our first Interaction was with Wil as he opened our cab door upon arrival. It was just a great experience from there. Wonderful clean rooms with large comfortable bathrooms. Hot water, great view, quiet neighbors, fresh linens all enjoyed. The hotel made a special delivery of a birthday cake in ooir room! It was a mere mention at the counter. It was a yummy cake and a delightful surprise. The pool was really beautiful. The furniture in the pool area was comfortable and the setting well manicured. The hotel had such old world charm and my daughter and I enjoyed roaming the tower halls appreciating the structure, lovely arched doorways and rich wallpaper, overall rich essence of the Tower and the sparkly chandeliers. We loved our stay!

As a female guest, I would have enjoyed and preferred a hairdryer that was independent from the wall. Fi-wi without an additional charge would have benefited our visit.

Ideal location for walking tour of the city.

Not value for money says it all. Paying for the location and that is about it. At the half the price it would be "reasonable" value if you are staying in the new section of the hotel and "good" value for the historic tower. We tried both towers and much prefer and would recommend the historic tower.

The location is fantastic, right in the heart of the city, and the staff is friendly. The minibars are overpriced, and a lack of basic amenities like microwaves made things a bit tough during our stay. A pleasant experience despite the minor inconveniences.

Historic hotel- fabulous atmosphere, fantastic location

Information on history should be provided Historic pool was closed, pool was one of the reasons I wanted to stay there- some compensation should have been offered